At CheapDelta8.com, customer satisfaction is our top priority. Please review our return and refund policy to understand how we handle issues related to damaged, missing, or incorrect products.
1. Eligibility for Refunds & Replacements
1.1 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery at info@cheapdelta8.com.
Include clear photos of the product and packaging to help us assess the issue.
After reviewing your claim, we may offer a refund, replacement, or store credit — at our discretion.
1.2 Missing Items
If something is missing from your package, notify us within 48 hours of receiving your order. We will verify the claim and either:
- Ship the missing item at no extra charge, or
- Issue a refund or store credit for the missing product.
1.3 Wrong Item Received
If you received an item you didn’t order, contact us within 3 days of delivery.
We may ask you to return the unopened item using a prepaid return label before we issue a refund or send a replacement.
2. Refund Timeline
Once your request is approved:
- Refunds to your original payment method are typically processed within 5–7 business days.
- Store credit will be sent as a digital coupon code for future use.
- Shipping fees are only refunded if the error was caused by us.
3. Items Not Eligible for Refunds
We do not offer refunds or returns for the following:
❌ Used or opened products (due to safety and regulatory reasons)
❌ Orders canceled due to buyer’s remorse
❌ Shipping carrier delays (contact the carrier directly)
❌ Packages marked as “Delivered” but reported lost or stolen (contact the carrier)
❌ Orders rejected or undelivered due to failure to meet age or legal requirements in your state
4. How to Submit a Request
To initiate a refund or replacement request, email us at info@cheapdelta8.com with the following:
✅ Your order number
✅ A clear description of the issue
✅ Photos or video (if applicable)
Our support team will review your request and respond within 1–3 business days.
5. Policy Updates
Cheap Delta 8 reserves the right to update or revise this policy at any time. Any changes will be posted on this page with an updated effective date.